Monday, October 23, 2006
I am so mad
How many blogs get started when someone just needs to vent their anger?
I took Friday off work for a mobile phone to arrive from Orange delivered by Parceline.
By 3.45pm I was going crazy being indoors. My door hadn't buzzed and neither had I received a phone call. I went downstairs to my flat's communal hall to find a "sorry we missed you" card.
I rang Orange asking them how I could complain since the only number I had for Parceline was an automated service for rearranging delivery.
Orange offered to provide Parceline with another address so I asked them to deliver it my family.
Happier Helen
Then today I got home at lunch to see another "Sorry we missed you". I called Orange who said that once they'd asked Parceline to deliver then it's out of their hands. But still offered to take my family's address again (didn't like this guy).
I tried another number for Parceline and eventually got through to customer services. The woman there contacted the driver who said he'd tried ringing the buzzer 3 times. And that they weren't given my number by Orange. We left it so that they'd try again tomorrow calling my mobile first when on the way. But of course Orange's request for delivery to the other address might get through by then so who knows what'll happen until it happens.
Resigned Helen
There may be further posts on general subjects, but no guarantees.
I took Friday off work for a mobile phone to arrive from Orange delivered by Parceline.
By 3.45pm I was going crazy being indoors. My door hadn't buzzed and neither had I received a phone call. I went downstairs to my flat's communal hall to find a "sorry we missed you" card.
I rang Orange asking them how I could complain since the only number I had for Parceline was an automated service for rearranging delivery.
Orange offered to provide Parceline with another address so I asked them to deliver it my family.
Happier Helen
Then today I got home at lunch to see another "Sorry we missed you". I called Orange who said that once they'd asked Parceline to deliver then it's out of their hands. But still offered to take my family's address again (didn't like this guy).
I tried another number for Parceline and eventually got through to customer services. The woman there contacted the driver who said he'd tried ringing the buzzer 3 times. And that they weren't given my number by Orange. We left it so that they'd try again tomorrow calling my mobile first when on the way. But of course Orange's request for delivery to the other address might get through by then so who knows what'll happen until it happens.
Resigned Helen
There may be further posts on general subjects, but no guarantees.
# posted by Helen @ 10/23/2006 12:54:00 pm 
